DocsTroubleshooting

A funnel or page will not publish

Almost always one of three things.

Published links are unique across every Narrative account. If the one you want is in use, you are told before anything changes - pick another and publish again.

You will see the same message if the link belongs to someone else's account, since we can't say whose it is.

The connection dropped

Publishing needs a connection. Narrative deliberately distinguishes "that link is taken" from "the network is down", because they need different fixes - if you saw the second one, try again.

The funnel is not finished

A funnel needs its page content before it can go live. Finish the step that writes it, then publish.

Still stuck

Reply to any email from us with the link you were trying to use and exactly what the app said. That is enough to find it in the logs.

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