You can't log in

Reset your password

1. On the login screen, choose Forgot password.
2. Enter the email you signed up with.
3. Open the reset link we email you and set a new password.

If it has not arrived within a couple of minutes, check spam. The link is single-use, so request a fresh one rather than reusing an old email.

You signed up with a different email

Accounts are per email address. Signing in with a different one creates a new, empty account rather than finding your work - nothing is lost, it is just somewhere else.

If you are not sure which address you used, reply to any email from us and we will find it.

You land on a card screen every time

That means the account has no plan on it - usually a trial that was started but never finished at checkout.

1. Start the trial to continue into your workspace, or
2. Click Not now - log out to leave.

Your work is saved either way. The card screen is a gate, not a wipe.